How can we help?
Search the help center, browse a topic, or read a policy. Real answers — and a real human when you need one.
What do you need help with?
Jump straight to the answer — every card links into the right place.
- Track my orderLive carrier status by order number or tracking number.
- Shipping & deliveryDelivery times, costs, free-shipping thresholds, customs & duties.
- Returns & refunds30 days to return unused items. See the four-step process.
- WarrantyOne-year coverage against defects — what's covered and what's not.
- Product help & fixesConnectivity, keys, RGB, charging, software — try these first.
- Firmware, drivers & VIADownloads and the web configurator at the EPOMAKER Help Hub.
Answers, up front.
The things customers ask us most about orders, shipping, returns, and warranty.
You have 30 days from delivery to return unused items in their original packaging. Start one on the returns section of our support page, or read the full refund policy. Confirmed defects ship back free; change-of-mind returns are at your cost.
Every EPOMAKER product includes a 1-year limited warranty against manufacturing defects — switch, LED, battery, port, and wireless-module faults. It doesn't cover spills, drops, mods, or cosmetic wear. Full list in the warranty section.
Use the Track My Order page — enter your order number and email, paste a tracking number for instant status, or sign in to see every order with live tracking. A tracking link is also emailed once your order ships.
Most orders dispatch within 24 hours. Delivery typically takes 4–12 business days depending on region and method. Full estimates are in the shipping table, and the formal terms are in our shipping policy.
Standard shipping is sent DDU, so duties may be collected by the carrier on arrival; express is DDP where available. EU orders over €150 may incur VAT. Any charges are set by your local customs authority. More in the shipping section.
If your order hasn't shipped yet, email support@epomaker.pro with your order number as soon as possible and we'll do our best to update or cancel it. Once it's shipped, you'll need to use the returns process.
We accept major credit and debit cards, PayPal, and the accelerated wallets shown at checkout (Apple Pay, Google Pay, Shop Pay) depending on your region. All payments are processed securely by Shopify.
Our Price Match Guarantee matches qualifying lower prices on identical in-stock products. Email support@epomaker.pro with the listing and we'll review it.
Everything technical lives at hub.epomaker.pro — firmware per model, Windows/macOS drivers, the web configurator, and setup guides. Common fixes are in product help.
Our Terms of Service govern use of the store, and our Privacy Policy explains how we handle your data. You'll also find the refund and shipping policies linked in the footer.
The fine print, in plain reach.
The formal documents behind every order.
Talk to a human.
Can't find your answer? Email us or hop into Discord — real people, fast replies.